AI Improves the Contact Center Experience
for Leaders, Agents, and Customers
Wednesday, June 26
1pm EDT
The contact center is a critical touchpoint along the customer journey. It's often the primary channel by which customers interact with your company.
At the same time, given that the employee experience drives the customer experience, you must ensure that agents have the right tools to be more efficient and productive, all the while improving contact center efficiency. Al can help with all of that.
At the same time, given that the employee experience drives the customer experience, you must ensure that agents have the right tools to be more efficient and productive, all the while improving contact center efficiency. Al can help with all of that.
Join us in this webinar as we tackle the big questions around AI:
- What does this all mean for contact center leaders?
- How will Al help to improve the customer experience?
- Won't Al take away jobs rather than improve the employee experience?
Hosted by:
Annette Franz
Founder + CEO, CX Journey Inc.