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Key Take-aways:
- Why employee-facing AI is the next big wave
- How to build a company culture around AI
- How AI can increase agent utilization rates, and reduce the cost to serve whilst increasing customer satisfaction
Sub Headline
AI enables companies to deliver better experiences across the entire customer journey – from customer acquisition, through conversion and into post-sale support, no matter the location or engagement channel. But challenges still exist. Which industries are getting it right? Our experts look back at the evolution and adoption of AI over the past year, and take a look forward at what businesses like yours can expect as we enter 2019.
Join Steve Nuttall, Head of CX Research at Fifth Quadrant and Ryan Lester, Director of Customer Engagement Technologies, LogMeIn, as they guide businesses on how to overcome AI adoption challenges and share best practices.
Join Steve Nuttall, Head of CX Research at Fifth Quadrant and Ryan Lester, Director of Customer Engagement Technologies, LogMeIn, as they guide businesses on how to overcome AI adoption challenges and share best practices.
AI has been positioned as a game changing technology that enables companies to deliver better experiences across the entire customer journey. The impact of AI on the employee experience has often been ignored or reduced to a zero-sum game of machines replacing human labour. In practice, AI has the potential to augment human skills - not replace them - and to remove operational inefficiencies freeing up agents to be more strategic.
Join Steve Nuttall, Head of CX Research at Fifth Quadrant and Ross Haskell, Digital Engagement Strategist Bold360, LogMeIn in this webinar as they consider the many ways AI can be harnessed to create exceptional employee experiences, optimise employee productivity and improve your company’s bottom line.
Join Steve Nuttall, Head of CX Research at Fifth Quadrant and Ross Haskell, Digital Engagement Strategist Bold360, LogMeIn in this webinar as they consider the many ways AI can be harnessed to create exceptional employee experiences, optimise employee productivity and improve your company’s bottom line.