This on-demand webinar will cover key topics on:

• The impact and response of COVID-19 on contact centers future roadmap
• What an increasing focus for First Contact Resolutions means for businesses
• Increased focus on automation and digital solutions for customer experience and risk assessment

As COVID-19 changes many aspects of day-to-day life across the world, the biggest impact is evident through digital integration for businesses. This webinar looks into how our technology demands are now tailoring to go beyond the traditional contact centers and the need for augmenting a visual, customer-centric world.

Join Jason Roberts, Founder of Appropriate Consulting, and Steve Morrell, Managing Director at ContactBabel, in this on-demand webinar to learn how we examine a new working world for contact centers.