Fast and effective support is a key foundational requirement in a digitally transformed world. Yet, 42% of organizations said that investment in new technology to empower support organizations and create value for their customers will be limited.
In this webinar, the Digital Innovation & Consumer Experience Group at Thomas Jefferson University & Jefferson Health will review how they design and develop solutions by leveraging new remote support technologies. With over 30,000+ employees, Jefferson has built an efficient, future-focused organization that brings exceptional value and quality to patients, students, employees, donors, and the community.
Jefferson will share insights on how they achieved their support vision through:
- How they examined existing workflows and patient journeys to refine the support experience
- How LogMeIn Rescue helped Thomas Jefferson better triage and report on issues
- Why quick wins can help your team build the momentum, support and trust you need to push toward bigger, bolder strategies and long-term goals
- How healthcare must take cues from retail, hospitality and ecommerce to come up with human-centric solutions