Remote support tools have long been a staple of support operations and an indispensable tool to diagnose, troubleshoot, and fix a customer’s technical issues. Over time, these important tools have evolved to support a growing array of device types, operating systems, and use cases.
As the world returns to some sense of normalcy, many call centers are taking stock of their existing technology portfolio to determine whether their current toolset safeguards end users and empowers support agents, allowing them to overcome a new set of challenges created by flexible work and digital habits, while delivering an exceptional customer experience.
In this session, we’ll discuss:
- Pandemic trends that will impact long-term remote support strategies
- What security safeguards are critical to build customer trust
- 5 key considerations when evaluating remote support tools
About the Speakers:
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| Marie Ruzzo Product Marketing Director |
Chris Handley Senior Product Marketing Manager |